Articles on Managing a Google Business Profile
Getting a Fake Review Removed: What Actually Works
Somebody calls me about once a month wanting a review gone by Friday. Here is the honest version: Google removes reviews that break a policy, not reviews that are unfair or untrue. This walks through what Google's criteria actually cover, how to flag a review and write the one appeal you get, when the Business Redressal Complaint Form is the right escalation, what the timelines really look like, and the point where a fake review stops being an SEO problem and becomes a lawyer's.
Google Business Profile Reinstatement Guide
The causes are covered on the pillar. This is the procedure. What to repair before you open the appeals tool, the exact documents to have in one folder before the sixty-minute evidence window starts, what the form actually asks for, how long a decision really takes in 2026, and the four moves left when the first appeal comes back denied. Written by David Cragg, who files these for Tucson clients as part of the monthly engagement.
Someone Else Owns My Google Business Profile — How Do I Get It Back?
The listing is yours, the reviews are yours, but the account belongs to an agency you fired or a Gmail nobody remembers creating. David Cragg walks through the full recovery: identifying who holds it, the request-access flow, the separate path service-area businesses have to use, the three-day response window that most articles get wrong, what to do when the current owner simply ignores you, and how to appeal a denial.
How to Get More Google Reviews Without Breaking the Rules
Most businesses don't have a review problem, they have a request problem. The request system from David Cragg: pulling your short review link out of the profile, when to ask, text versus email, where QR codes belong, what staff can legally say after Google's April 2026 policy change, and the arithmetic behind how many reviews a month it takes to keep your recent history full.
New State, New Name: What Happens to Your Google Reviews
Same owner, same services, new name, new state. Google may still treat your new company as a stranger and leave the reviews behind. David Cragg, who moved Temecula SEO to Tucson in 2022, covers what Google's rules actually say, the one decision to make before touching the profile, the order to make changes in, how to move the domain, and how to carry your track record across when the reviews can't come with you.
Google Business Profile: How to Rank on Maps in 2026
The current version of Google Business Profile optimization: the three features Google switched off, the fields that actually decide where you rank on Maps, and the checklist David Cragg runs on client profiles.
Google Business Profile Video Verification
Video verification is not hard, it is unforgiving. David Cragg covers what to film and in what order for storefronts and service-area businesses, the documented reasons recordings get rejected, why most second attempts fail for the wrong reason, and what it actually means when Google offers you no verification method at all.
How to Respond to a Bad Review
Most advice on negative reviews stops at "stay professional and take it offline." This is the executable version: exact wording for eight situations that actually land on local business profiles, what never to say in each, and when a review can genuinely be removed.